Tech Support Chat of the Week
Kapil: As I understand you correctly, you want to know whether you have the latest firmware for your Versalink 327W. Am I correct?
Me: y
Kapil: Thank you for clarifying it. I understand your concern and I will be happy to help you.
Kapil: It is an updated version.
Kapil: Please rest assured.
Kapil: I hope you understand that.
Me: understand that my router has the latest firmware?
Kapil: Yes,.
Me: Your hopes are fulfilled
Kapil: I appreciate your cooperation throughout the chat session and it's been a real pleasure in assisting esteemed customers like you who are so nice and patient.
Me: no, no...i assure you, the pleasure is all mine
Kapil: Thank you. Are you happy with Verizon and the services provided by us?
Me: I try so very hard to be happy these days, and yes, sometimes, like Verizon tech support, a ray of sunshine shines through the dark clouds
Kapil: Great!!!!
Kapil: Is there something which you want to share with us in order to improve Verizon DSL services or everything is perfect
Me: Boxes of cookies or muffins delivered to subscribers' places of business would go a very long way to improving Verizon's DSL service, because, let's face it: Verizon DSL isn't the highest quality Internet connection available.
Kapil: :)
Kapil: Sure. We will send it.
Me: Thank you. Now I bathe. Good day.










